Account

  1. How long does it take to reload my account?
  2. How do I login to my e-printing accounts?
  3. How secure is my account?
  4. What should I do if I forgot my password?
  5. Can I have more than 1 account?
  6. How do I terminate my account membership?
  7. Is the balance in my account refundable upon termination?
  8. What happens if my account is inactive for a period of time?

1) How long does it take to reload my account?

Upon confirmation of receiving your bank-in slip, your account will be reloaded within 10-20 minutes.

2) How do I login to my e-printing accounts?

You have to login to our system by using the login ID and password provided by Colourman Online Sdn. Bhd.

3) How secure is my account?

Your online transactions are done via a protected Colourman Online Sdn. Bhd. server. We routinely check and update our security parameters to ensure the security and integrity of its data.

4) What should I do if I forgot my password?

Please call us at +603 6273 3399 to reset your password.

5) Can I have more than 1 account?

No, only one account is permitted per member.

6) How do I terminate my account membership?

If you wish to cancel your account, please send us an e-mail notification of your cancellation.

7) Is the balance in my account refundable upon termination?

Yes. All balance in your online account is refundable. A 10% handling fee will be charged. We will send your balance into your bank account. Therefore please email us your bank details to expedite the transaction.

8) What happens if my account is inactive for a period of time?

Your account balance will be forfeited automatically if your account has been inactive for 1 year, starting from your last transaction/order